Terms of Use

Introduction
Prices
Payments
Delegate cancellation and / or re-booking charges
Refunds
Rescheduling or deferring exams
Non attendance
Course selection
Exclusions
Onsite
Partners
Copyrights
Warranty and liability

Each of these Terms and Conditions shall be read and construed independently of each other so that if one or more is held to be invalid for any reason whatsoever, then the remaining Terms and Conditions shall be valid. Further, if any Term or Condition is found to be void but would be valid if some part of it were deleted, then such Term or Condition shall apply with such modification as may be necessary to make it valid and effective. We shall not be responsible for any failure to perform our obligations due to circumstances beyond our control. These Terms and Conditions are governed by English law and the Courts of England will have exclusive jurisdiction.

The in-person course / workshop is provided by us. Each course will aim to have between 12 and 24 delegates. Each delegate would be allocated courseware and in-person course / workshop as the case may be and the in-person course / workshop will be conducted by fully qualified and experienced trainer. Please note that for some specific courses, each delegate is required to complete pre-course before attending the in-person course / workshop

We reserve the right to cancel or re-schedule any in-person course / workshop. Please note that we cannot reimburse any costs incurred due to cancellation of our in-person course / workshop (for e.g. travel, hotel etc.). We will endeavour to inform delegates of cancellation / re-scheduling at least 2 weeks before the original date of the course. For avoidance of doubt, all bookings are subject to availability.

All prices published are excluding VAT and the VAT is payable as per the rate based on the location of the Course.

The published prices do not include any travel, accommodation or living costs.

All pricing quotes are valid only for 7 days from the date they are first sent.

The course fees, including VAT, are payable 14 days before the course start date. Payments can be made via major credit and debit cards, Bank transfers (bacs) and PayPal. We reserve the right to hold all services until payment is received in full.

Where a Purchase Order is issued, it must clearly state the purchase order number, course date, full Invoice amount and contact details for invoicing. When more than one course is booked on the same purchase order, full payment for all courses, including VAT, is required 14 days before the commencement of the first course.

Where the relevant invoice has not been paid by the course start date, then we have the right to refuse the delegate(s) entry to the course. In these circumstances, the invoice in question will remain payable in full. We reserve the right to withhold examination results and certificates until all payments have been received.

The terms of this agreement override over any other terms of business or purchase conditions put forward by the Customer.

1. Up to 14 days prior to your course date you can cancel an existing booking and receive a full refund. You can also amend your booking free of charge. In the event of a booking being previously moved or changed within 14 days of the course but subsequently attempted to be cancelled, where the revised date is greater than 14 days prior, the companies 48 hour refund and cancellation process will take precedence.

2. Cancellation within 14 days and up to 48 hours prior to your booking, no refund will be made. You can move the course date. This will incur a £5 per person administration charge. Any requests to move or cancel must be made by contacting the Customer Care team. Please note, that any requests to move or cancel Monday bookings must be made us before 4:00pm on the previous Friday.

3. Within 48 hours of the booking date you will not be entitled to move your booking, or receive any refunds for cancellations. 

4. Should Back of Beyond Adventures feel it’s necessary to cancel your booking for reasons beyond their control (including fast and high flowing rivers, high winds and lightning storms*), it shall use reasonable endeavours to notify you as soon as possible. You will be offered alternative times or dates to return and supplied with a voucher to use towards booking within the current season. In such circumstances, you will not be entitled to a refund, in part or whole and no other compensation shall be payable. *In all other weather conditions, we operate as normal and standard conditions apply.

In case you need to cancel and / or re-book the in-person course / workshop, then following charges apply:

• up to 14 Days before the course date

• 14-0 Days before the course date 100% of the course fee

In the unlikely event, you decide to cancel your purchase of in-person course / workshop, it can be done by emailing enquiries@simplyfirstaid.com

Should a course booking be made less than 14 days in advance of the start date of the course, the above cancellation terms still apply.

Rescheduling courses less than 14 days before the course start date is not permitted and therefore will incur a 100% rescheduling fee. Rescheduling courses more than 14 days of the course start date will incur a £25+VAT charge (per change) payable immediately upon rescheduling.

Please note that failure to attend the in-person course / workshop will not be eligible for refund whatsoever. The above charges will apply.

In the case where a refund is made to you by us, the refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.

Rescheduling or deferring practitioner exams is permitted and therefore will incur a £120+VAT rescheduling / deferring fee per exam per change. Rescheduling /deferring exams fee must be paid payable immediately upon rescheduling. Delegate must inform us 24 hours in advance of the original exam date.

We reserve the right to change any part of a published course; if this is caused by circumstances beyond our control. We reserve the right to cancel or reschedule any course and will advise the customer as soon as the change is known. We will use all reasonable endeavours to avoid changes of this nature. For any courses, which are rescheduled due to unforeseen circumstances such as trainer sickness / classroom and / or workshop is filled with low number of delegates, then, every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme.

The Location and course date of the course will be advised upon booking. We reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme.

Any non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.

You accept that it is your responsibility that the course booked is suitable for your requirements and ability. We employ advisors who recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is your responsibility. In cases where we have made recommendations, we do so in good faith and not be wilfully misleading is based on the information you provide.

We reserve the right to refuse admission to any person whom we / our trainer considers in its absolute discretion to be unsuitable for whatsoever reason.

It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. We reserve the right to cancel or discontinue the course if, in the Trainer's opinion, the venue, equipment or conditions are unsuitable.

We partner with several organisations to provide several courses to give you a greater choice of products and services. Kindly note that these providers are chosen very carefully by us.

All intellectual property rights for all course materials shall remain the property of Simply First Aid Limited and / or our partner organisations as mentioned above as the case may be. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. We hereby warrant that we will not knowingly include any copyright material in its course materials without license or consent.

Simply First Aid liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the fees for the course that you paid and out of which the loss or damage has arisen. We will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if we have been advised of such potential loss. We will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.