Terms of Use

Introduction
Prices
Payments
Delegate cancellation and / or re-booking charges
Course selection
Exclusions
Private Courses
Partners
Copyrights
Warranty and liability

Each of these Terms and Conditions shall be read and construed independently of each other so that if one or more is held to be invalid for any reason whatsoever, then the remaining Terms and Conditions shall be valid. Further, if any Term or Condition is found to be void but would be valid if some part of it were deleted, then such Term or Condition shall apply with such modification as may be necessary to make it valid and effective. We shall not be responsible for any failure to perform our obligations due to circumstances beyond our control. These Terms and Conditions are governed by English law and the Courts of England will have exclusive jurisdiction.

The in-person course / workshop is provided by us. Each delegate would be allocated courseware and in-person course / workshop as the case may be and the in-person course / workshop will be conducted by fully qualified and experienced trainer. Please note that for some specific courses, each delegate is required to complete pre-course training before attending the in-person course / workshop

The Location and course date of the course will be advised upon booking. We reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme.

We reserve the right to cancel or re-schedule any in-person course / workshop. Please note that we cannot reimburse any costs incurred due to cancellation of our in-person course / workshop (for e.g. travel, hotel etc.). We will endeavour to inform delegates of cancellation / re-scheduling at least 2 weeks before the original date of the course. For avoidance of doubt, all bookings are subject to availability.

All prices published are excluding VAT and the VAT is payable as per the rate based on the location of the Course.

The published prices do not include any travel, accommodation or living costs.

All pricing quotes are valid only for 7 days from the date they are first sent.

The course fees, including VAT, are payable no later than 14 days before the course start date. Payments can be made via major credit and debit cards, bank transfers (bacs) and PayPal. We reserve the right to withold all services until payment is received in full.

Where a Purchase Order is issued, it must clearly state the purchase order number, course date, full invoice amount and contact details for invoicing. When more than one course is booked on the same purchase order, full payment for all courses, including VAT, is required 14 days before the commencement of the first course.

Where the relevant invoice has not been paid by the course start date, then we have the right to refuse the delegate(s) entry to the course. In these circumstances, the invoice in question will remain payable in full. We reserve the right to withhold examination results and certificates until all payments have been received.

The terms of this agreement override over any other terms of business or purchase conditions put forward by the Customer.

Public Courses

1. You may cancel your booking up to 14 days prior to your course date and receive a full refund. Amendments or rescheduling may be made free of charge.

2. Cancellation within 14 days and up to 48 hours prior to your booking will result in no refund being made. You can move the course date and this will incur a £10 exc. VAT per person administration charge. Any requests to move or cancel must be made by contacting the Customer Care team. Please note, that any requests to move or cancel Monday or Tuesday bookings must be made before 4:00pm on the previous Friday.

3. In the event of a booking being previously moved or changed within 14 days of the course (as per point 2) but subsequently attempted to be cancelled, where the revised date is greater than 14 days prior (as per point 1), the companies refund and cancellation policy, point 2 will take precedence.

4. If cancelling within 48 hours of the booking date, you will need to rebook your training and full cost. No refunds will be made.

5. Please note that failure to attend the in-person course / workshop will not be eligible for refund whatsoever. The above charges will apply.

6. Should Simply First Aid feel it’s necessary to cancel your booking for reasons beyond their control, it shall use reasonable endeavours to notify you as soon as possible. You will be offered alternative times or dates to return. In such circumstances, you will not be entitled to a refund, in part or whole and no other compensation shall be payable.

In the case where a refund is made to you by us, the refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.

Private / In-house Courses

1. Up to 14 days prior to your course date you can cancel an existing booking and receive a full refund. You can also amend your booking at a cost of £25 exc. VAT payable at the time of reschedule.

2. If cancelling your course from 14 days to 48 hours prior to your booking, no refund will be made. You can move the course date during this time. This will incur a £10 per person administration charge payable at the time of reschedule. Any requests to move or cancel must be made by contacting the Customer Care team. Please note, that any requests to move or cancel Monday or Tuesday bookings must be made before 4:00pm on the previous Friday.

3. In the event of a booking being previously moved or changed within 14 days of the course, but subsequently attempted to be cancelled, where the revised date is greater than 14 days prior, point 2 (above) of the companies refund and cancellation policy will take precedence.

4. If cancelling within 48 hours of the booking date, re-booking will attract a 100% course fee and no refunds will be made.

5. Please note that failure of any delegate to attend the private / in-house course or workshop will not be eligible for a refund, or a credit based on a pro rata rate, whatsoever. The above charges will apply.

6. Should Simply First Aid feel it’s necessary to cancel your booking for reasons beyond their control, it shall use reasonable endeavours to notify you as soon as possible. You will be offered alternative times or dates to return. In such circumstances, you will not be entitled to a refund, in part or whole and no other compensation shall be payable.

In the unlikely event, you decide to cancel your purchase of private / in-house courses or workshops, it can be done by emailing enquiries@simplyfirstaid.com

Should a course booking be made less than 14 days in advance of the start date of the course, the above cancellation terms still apply.

You accept that it is your responsibility that the course booked is suitable for your requirements and ability. We employ advisors who recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is your responsibility. In cases where we have made recommendations, we do so in good faith and not be wilfully misleading is based on the information you provide.

We reserve the right to refuse admission to any person whom we / our trainer considers in its absolute discretion to be unsuitable for whatsoever reason.

It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. We reserve the right to cancel or discontinue the course if, in the Trainer's opinion, the venue, equipment or conditions are unsuitable.

We partner with several organisations to provide several courses to give you a greater choice of products and services. Kindly note that these providers are chosen very carefully by us.

All intellectual property rights for all course materials shall remain the property of Simply First Aid and / or our partner organisations as mentioned above as the case may be. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. We hereby warrant that we will not knowingly include any copyright material in its course materials without license or consent.

Simply First Aid’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the fees for the course that you paid and out of which the loss or damage has arisen. We will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if we have been advised of such potential loss. We will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.